The simplest and most efficient way to order is directly through the website, especially when ordering a design cut to measure.
You can pay securely via Protx, the UK's largest independent Payment Service Provider or Paypal which will be familiar to Ebay users. You can also opt for the cheque payment option and send us a cheque or alternatively, you can call us with your card details on 020 8961 7337.
For most bespoke designs, you will receive a visual for approval after your order and payment have gone through. This will ensure that all the details you have provided are correct, and it will also allow you to see the design before we cut it. We usually send an email containing the visual within 2 days of your order coming through.
Delivery
Delivery costs are included in the prices quoted for the mainland UK only. For delivery abroad, please contact us first.
We use Royal mail and TNT for our deliveries, and most deliveries are next day and need to be signed for. However, expect a more typical 2 to 3 days for your order to arrive. Most goods are sent in a large box or tube so they will not fit in a typical mail box. It might be worth giving your work address for delivery.
To check the progress of your order, please contact us with your order number ready. If you have lost your order number, the date and name on the order will be required.
Returns
You have 14 days to return your goods. This however does not apply to cut to measure or bespoke orders. The item(s) you purchased must be returned to us in the original packaging and in the original condition. These goods will be returned at your cost and a refund will be issued upon inspection of the goods. However, the refund will cover the goods and not the delivery charge.
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