We take the utmost care in preparing and packaging your order.
We are dealing with delicate materials, so it's in our interest to make sure that everything is correctly handled and processed.
Each order is inspected before it gets rolled up in a sturdy tube and securely fastened.
Occasionally an order may be damaged in transit.
We label our tubes with a message saying "Do not accept if damaged" . If the parcel is refused the goods will be returned to us and we will contact the customer straight away to arrange a replacement.
If you have accepted the parcel and the goods inside are damaged, please contact us with your order details.
If you are able to provide pictures of the damage this will help speed up the replacement process.
We apologise for any inconvenience caused by a damaged package or goods and will try our best to rectify the problem.