Despatch notes are sent as soon as your order has left our premises, so you'll know that your parcel has been dispatched and should arrive soon.
The majority of packages will arrive on or before the expected date for delivery.
We use a variety of mail providers to send out our orders depending on the weight, size and value of your goods, as well as the delivery option you have chosen at the checkout.
If you have not yet received your order please contact us (with your order reference) via email, to enable us to check our records and trace your order.
We'll reply with your tracking details or further instructions if necessary.
If you opted for the FREE UK shipping option please allow up to 10 working days before contacting us to trace your order. Please note that most of these orders will be sent with Royal Mail using a second class non recorded service.
High value orders will always have a tracking number.
LOST OR MISSING ORDERS
If you feel that your order has gone missing, please contact us as soon as possible, as some products do not store well for more than a few weeks when packed in a parcel tube. We shall do our utmost to help locate the goods.
In some cases (incomplete addresses for example), goods may be returned to our premises by the shipping company. We shall endeavour to contact you as soon as any goods are returned to us in order to rearrange delivery. Returned goods will only be kept for a total of 90 days, after which time the goods will be disposed of, and no refund will be issued.
We cannot be held liable for items damaged, past their serviceable life or lost in transit, 30 days after the dispatch date.