We use different carriers depending on the size of your order. Typically, small orders will be sent via Royal Mail, with larger orders, and orders over 1m in length being sent via TNT.
For foreign destinations, we use a range of carriers and choose the most suitable one depending on the destination.
Most goods come in a cardboard tube which won't fit through a letter box. The item will have to be signed for upon receipt. We suggest you use a work address to facilitate delivery, or leave a note on your door with a neighbours address for alternative delivery.
When will my goods be despatched?
We always endeavour to despatch your goods as quickly as possible, usually within 24 hours on a weekday. Using our normal shipping option, you can expect your order to be delivered within 7 working days.
However, most printed or cut on demand orders (bespoke designs, stained glass film, wallpaper and stickers) will take a couple of days to be ready for despatch. Printed designs need to dry overnight before they can be packed in a tube.
The highest shipping option is for Express Delivery and you will receive the goods next (weekday) day before 5pm. Do not use this shipping option for printed or cut on demand orders.
We offer free shipping on orders over £20.00. This offer only applies to UK mainland addresses.
Sorry but we cannot guarantee weekend deliveries.
If you haven't received your goods in the expected time, please contact us by email (rather than call) with your name and order number and we'll get back to you after tracking your item.
You are welcome to collect your order from our premises in London W3. We're near the BandQ on the Western Avenue, before you get to Hanger Lane.
Choose "Buyer collect" option on the checkout. We will call you once your order is ready for collection.
Our opening hours are Monday to Friday, 9am to 5pm.
SHIPPING OUTSIDE THE UK
Our products are very popular abroad and we ship to many locations around the world.
Due to the nature of most of our products which are sent in a long and narrow cardboard tube, we are unfortunately not able to offer very competitive shipping rates.