Despatch notes are sent as soon as your order has left our premises, so you'll know that your parcel will soon be arriving.
The majority of packages will arrive on or before the expected date for delivery.
We use a variety of mail providers to send out our orders depending on the weight, size and value of your goods, as well as the delivery option you have chosen at the checkout.
If you have not yet received your order please contact us (with your order reference) via email, to enable us to check our records and trace your order.
We'll reply with your tracking details or further instructions if necessary.
If you opted for the FREE UK shipping option please allow up to 10 working days before contacting us to trace your order. Please note that most of these orders will be sent with Royal Mail using a second class non recorded service.
High value orders will always have a tracking number.