Created with Sketch.

FAQs

Window Film FAQs

Q: What type of window film do you supply?

You name it, we probably have it. We have a wide range of frosted films, plain, patterned or printed; we also do solar control films for when things get too hot or too bright, safety films to make old glass secure, stained glass film to give your windows that period look, and a whole range of bespoke products including house numbers, shop window stickers, printed wallpaper and wall murals.

Q: What do you call the film that goes on glass and makes it obscure?

We call it frosted window film, frosted glass film or window frosting film. Just don't call it fablon! We have a wide selection of privacy window films. 

Q: What is window film?

Window film is a thin sheet of plastic, usually vinyl or polyester which is designed to stick or cling to the surface of glass and for a variety of uses – be it for privacy, decorative, solar or safety requirements.

We have a large range of products manufactured exclusively for Purlfrost, backed with our trademark paper which has a metric grid printed on it for ease of marking and cutting.

Q: How easy is it to install window film?

We say it’s simple and so do many of our customers!

Take a look at our Trustpilot reviews for the evidence.

We send out detailed instructions with every order – just take a few moments to read it carefully before embarking on your first piece.

We’ve also created some video tutorials which are most helpful.

Q: How long can I store window film for?

We recommend that you apply your film, stickers or wallpaper as soon as possible after you receive your order. Shelf life depends on the type of product, with printed products having a short shelf life of a few weeks, and most films up to a year.

Q: What tools do I need to apply window film?

All you'll need is a spray trigger bottle, a squeegee and some Fairy liquid. We supply a small felt edge squeegee with your order, but you can buy a complete fitting kit from us.

Q: How long does window film last?

Most of our internal window films come with a 10 year warranty once applied correctly and would usually last much longer, unless you fancy a change!

Q: How do I remove window film?

The technique is the same for all types of film, the time you will spend depends on how long the film has been on the glass for. Please look at our video tutorials.

If you would like us to come and remove your old film and install new film please let us know and we can give you a quote for both.

Q:  I’m looking to put up a privacy film that I can see out of but no one can see in. 

We're often asked about a mirror film that allows you to look out, but people can't see in. Mirror film is in effect a reflective window film, commonly used on commercial properties. It works as intended only during daytime hours, as the level of light inside needs to be lower than outside. So at night, it works in reverse.

Alternative solutions:

  • Use a frosted film but do not cover the whole window, position it so that it is slightly above eye level to prevent passersby from looking directly into your room. You can still leave an area clear to enjoy your view.
  • Use one of our bespoke etch effect designs which have clear patterns within the frost.
  • Use a partial obscure Window Film. Some areas are clear, some are frosted. This will not create total privacy, but will deter onlookers as they shall have to get close to the glass to see through.

Q:  Is window film suitable for bathrooms? 

Our films are completely safe to use in bathrooms and will last for many years. We only advise that if you are applying it to a shower screen that you put it on the reverse side of the glass. Although water on the film will not damage it, over time lime scale may build up on the surface of the film. We recommend you use a soft cloth when cleaning rather than anything abrasive, which may damage the film. It won’t be affected by condensation and will not peel off the glass.

Q:  I’m really worried about leaving bubbles and creases behind when I apply the film!

Our wet application installation method is a proven method for installing films and window graphics, and has been used in the signage industry for decades. It works! The technique is very forgiving and gives you plenty of opportunity to reposition the film before it dries.

Q:  Do you install window film professionaly?

Probably 99.9% of our customers  will put the film up themselves with great success.  It is so much easier to apply than you think! Most of the installation work we complete is for commercial buildings as the amount of glass to cover is not usually a DIY project.
Please click here to access Purlfit, our dedicated installation service page.

Q:  I’m on your website but need a price for my window measurements; can you give me a quote?

All the prices are on the website. Once you select the product you require there is an option to choose the quantity you require and the prices are displayed alongside. 

You will need to enter your measurements (in cm) for the price to be calculated automatically. The prices displayed always include VAT and Delivery, unless you need priority next day delivery or are ordering from outside of the  UK.

Q:  My film has arrived but there does not appear to be any backing paper on it? Have I received the wrong product?

Some of our films, for example the mirror & safety films and the partial obscure films have a thin, clear backing “liner”, rather than a backing “paper”.

This can be quite tricky to peel off especially if you do not have long finger nails! We recommend you use a small piece of sticky tape on opposing side of the film, in one corner, to “pluck” the film apart from its liner.

Q:  I need a bespoke print or design incorporated in the film. Is that possible?

This is something we do a lot for our corporate clients. We can print any image on clear or frosted film, as long as it is high resolution. We can also print repeat patterns or match an existing pattern you might have.

Q:  When will I receive my order? (Delivery Times)

You have various options at the checkout which will determine the speed of delivery for your item. 

For orders by the metre we are able to despatch the goods the same day (Monday to Friday for orders placed by 3pm). 
For bespoke designs and stickers the orders need time to be processed – either artwork created and approved or printing and drying time in the case of stickers. 
Cut –to- size film generally will be sent within 48 hours. 

We endeavour to process all orders within 2 days, priority is given to special delivery items (£10.00 at the checkout). 
Free shipping option is available on all UK orders and these are sent via Royal Mail standard second class and may take up to a week to arrive.

Q:  Why don’t we take orders over the telephone? 

We only have one dedicated person to answer all calls. Our telephone line is there to help out with any general queries, lost goods or technical help. 

It is of vital importance that the measurements you supply are correct. If we are taking a telephone order it leaves a grey area as to who entered the information and who is responsible for getting the measurements right or wrong.

In order to keep our costs down and our service excellent, we feel that our time is better fulfilled processing the orders and getting them delivered to you as quickly as possible whilst you take your time making sure that you are ordering exactly what you want.

 

Sticker FAQs

Where can stickers be applied?

Our shop window stickers are designed mainly for retail outlets but can also be used at home. Most common application is on glass, but they can also be applied on other smooth non-porous surfaces like metal, plastic and varnished wood. They can also be applied on mirrors.

How long do they last?

Most retail stickers are ordered on self-cling vinyl which makes them easy to apply and remove. For longer term purposes, go for the self-adhesive option, which will give you a longer lifespan. All our stickers are printed using UV resistant ink to prevent fading.

How big should I order my stickers?

It depends on the size of your window but also on the impact you want to have on passersby. A very large sale sign will stop people in their tracks but not do much for your products on display. If you want to emphasize your products, use small stickers to accentuate the display.

What is the best design for a Christmas window display?

Our snowflake stickers are by far the most popular designs for Christmas. They come in any size, colour or shape, and can be used on any shop window or at home. One large snowflake and a few smaller ones dotted around the window work a treat.

What colour should I choose for my stickers?

If your shop is dark and moody, go for light coloured stickers. If your shop is bright with brightly coloured items, go for a light colour.

I want my own text sticker. Can you help?

You're in luck. We've created an online facility allowing you to create simple text window stickers to advertise that special event or sale. Once you've created your sticker online, it can be saved for later use, or edited for a different purpose.

Do you do vinyl cut stickers?

Yes we do, but as a special order only. We print all our stickers as it is a more practical and flexible way to print a wide range of media, with anything from intricate graphics to photographs. Vinyl cut stickers are better suited for long term graphics, or for a shop name. We can also do some basic shapes like snowflakes for example. Just email us with your requirements.

 

Wallpaper and Murals FAQs

What are wall murals?

They are large images printed to measure, applied to a feature wall, a door or any other flat surfaces. They are very effective at adding the wow factor to your home or business.

What can be printed?

We have a wide range of designs availlable like vintage art, space themed images, maps and photographs. But you can also have your own artwork or images printed. You will find 1000s of images on most stock photograph sites like Fotolia or Istock. Just send us the reference number of your chosen image and we'll have a look at it to see if it has the right resolution. We can also work with any A4 size item, and blow it up to the required size using our high resolution scanner. Any artwork with a resolution of 300DPI will be suitable.

What material can you print on?

There's a choice of 2 materials:

  •  A self-adhesive wallpaper which is easy to apply, and can be removed at a later stage.
  • A traditional paste on wallpaper material.

How long will it last?

Many years depending of the location. Avoid using in high footfall areas where people might rub against the wall and damage the surface. The wallpaper material itself is very durable, and the print is done using UV resistant ink.

How easy is the wall mural to apply?

Our self-adhesive wallpaper material is very forgiving and can be applied and re-applied several times. We have created a short video tutorials which shows you how to apply self-adhesive wall murals made up of several panels. Application is done dry so no mess involved.

How long before I receive my order?

All our murals are printed to order and to your exact measurements. Once your order is received, we resize the image to suit. The printing and drying process takes 48h, so depending on the size of the job, your order could be on its way within 2 to 3 days.